Susan Sproule

Assistant Professor, Brock University
Information Systems
Brock University, 500 Glenridge Avenue St. Catharines, Ontario, L2S 3A1
Taro 364

905-525-9140, x5369

Susan Sproule came to academia from a background in engineering, construction and management. She is a registered Professional Engineer in Ontario. Susan has a B.Eng (Civil), M.B.A. and a Ph.D. (Management Science/Information systems), all from McMaster University. She has taught a variety of courses in the management of information systems, statistics and operations at both McMaster University and Brock University.

Thesis Title: Software Agents in Electronic Commerce: A Decision Support Systems Approach.

Supervisor: Dr. Norm Archer

Education

  • McMaster University
    B.Eng (Civil), MBA, PhD Management Science/Information Systems

Selected Publications and Presentations

Journal Articles

Sproule, S. and Archer, N.. Measuring Identity Theft and Identity Fraud, International Journal of Business Governance and Ethics. Volume 5, Number 1/2, 2010.

Detlor, B., Sproule, S. and Gupta, C.. Pre-Purchase Online Information Seeking: Search versus Browse, Journal of Electronic Commerce Research. Volume 4, Number 2, 2003.

Sproule, S. and Archer, N.. Knowledgeable Agents for Search and Choice Support in E-commerce: A Decision Support Systems Approach, Journal of Electronic Commerce Research. Volume 1, Number 4, 2000.

Sproule, S. and Archer, N.. A buyer behaviour framework for the development and design of software agents in e-commerce, Internet Research: Electronic Networking Applications and Policy. Volume 10, Number 5, 2000.

Books Authored

Archer, N., Sproule, S., Yuan, Y., Guo, K. and Xiang, J.. Identity Theft and Fraud: Evaluating and Managing Risk. University of Ottawa Press, Ottawa, Ontario, 2012. (362 pages).

Conference Proceedings and Presentations

Detlor, B. and Sproule, S.. eShopping and the Display of Web-based Product Information – 7th Association of Information Management (AIM) Conference, Hammamet, Tunisia, Spring, 2002.

Sproule, S. and Archer, N.. Software Agents in E-commerce: A Decision Support Systems Approach”, by Susan Sproule and Norm Archer – 2nd World Congress on the Management of Electronic Commerce, Hamilton, Ontario, January, 2001.

Sproule, S.. Defining Identity Theft – ID Conference – FIPA BC, Vancouver, British Columbia, November, 2008.

Sproule, S.. Measuring ID Theft – ID Conference – FIPA BC, Vancouver, British Columbia, November, 2008.

Sproule, S. and Archer, N.. Defining Identity Theft – 8th World Congress on the Management of eBusiness, Toronto, Ontario, Summer, 2007.

Moffat, L. and Sproule, S.. Inter-firm Knowledge Management Practices: A Preliminary Report on a Survey of Canadian High Technology Firms – 3rd Annual Symposium on Supply Chain Management, Toronto, Ontario, Fall, 2005.

Sproule, S.. Attitudes to Secondary Use of Information and Online Behaviour: A Research Model – 2nd World Congress on the Management of Electronic Commerce, Hamilton, Ontario, January, 2001.

Other Publications

Sproule, S. and Archer, N.. Measuring Identity Theft in Canada: 2008 Consumer Survey. MeRC Working Paper Series. McMaster eBusiness Research Centre (MeRC): Hamilton, Ontario, July, 2008.

Sproule, S. and Archer, N.. Measuring Identity Theft in Canada: 2006 Consumer Survey. MeRC Working Paper Series. McMaster eBusiness Research Centre (MeRC): Hamilton, Ontario, 2008.

Click here for a full list of publications.

Experience

Assistant Professor – Information Systems
Brock University
August 2010 – Present (2 years 5 months)

Student and Lecturer
McMaster University
1995 – 2009 (14 years)

Regional Manager
Bell Canada
June 1977 – December 1997 (20 years 7 months)

Research and Study Interests

Susan’s research interests are in how people and organizations use information systems. Specific areas of interest are human-computer interaction and decision support systems.

As part of a recent post-doctoral fellowship, Susan participated in a large interdisciplinary research project on identity theft, involving researchers from four Ontario universities and subject matter experts from the banking industry. As part of this project, she developed and analyzed the first comprehensive Canadian consumer survey on identity theft and is frequently asked to provide information to the media and to speak to interested groups.

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