Articles
Tag: workplace aggression
News, research, and other announcements.
July 18, 2018
Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat
Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.
February 8, 2018
Is the customer always right? Aaron Schat looks at workplace aggression and revenge behaviours
Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.