Tag: human resources and management
News, research, and other announcements.
July 18, 2018
Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat
Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.
April 17, 2018
Fair play: Doing right by employees ultimately pays off, according to Isik Zeytinoglu
Isik Zeytinoglu’s research shows that being supportive of workers makes them healthier, more productive, and more likely to stick around.
February 8, 2018
Is the customer always right? Aaron Schat looks at workplace aggression and revenge behaviours
Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.
January 22, 2018
Divergent in the workplace: Maggie Cheng looks at what pop culture can teach us about hiring
Maggie Cheng: "Are we attempting to differentiate employees based on stereotypes so that we can control them?"