Do I Contact Student Services (Registrar’s Office) or Student Experience?
As the University continues to evolve and grow the number of services available to support McMaster students – two of which are Student Services and the Student Experience teams – many students ask us, “what are the differences between these services?” and “who am I supposed to contact for what?”.
Please bookmark and reference this handy chart before reaching out to either team:
| Student Services (Registrar’s Office):
The McMaster Student Services team operates under the Office of the Registrar and are made up of a talented group of Student Services Professionals.
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They can answer your questions about:
More information and their online chat can be accessed here |
| DeGroote’s Student Experience (SE) Team
The SE team is made up of both Academic and Career & Professional Development (CPD) team members, who work together to provide you with the best possible student experience, support and resources. |
The SE Academic team can answer your questions about:
The SE CPD team can answer your questions about:
How to reach the SE teams:
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Have questions, or are still not sure who to ask? Alexis and Karina at buscom@mcmaster.ca are happy to help you navigate University services and re-direct you if necessary during this unprecedented time.
Important Reminder: When sending an email to buscom@mcmaster.ca please always make sure to use your McMaster email and include your full name and student ID number. Failure to do so may cause delays in receiving a response from our team.
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