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Dr. Milena Head

Professor / Wayne C. Fox Chair in Business Innovation / Director, McMaster Digital Transformation Research Centre / Director of the EMBA Program (acting)

Department / Academic Area

Faculty, Information Systems

Email

headm@mcmaster.ca

Phone

DSB: 24435
RJC: 20691

Biography

Dr. Milena Head is a Professor of Information Systems, the Wayne C. Fox Chair in Business Innovation, Director of the McMaster Digital Transformation Research Centre and Director of the EMBA program at the DeGroote School of Business, McMaster University. Her research focuses on human-computer interaction and understanding how we use and misuse technology. Of particular focus, she seeks to expand understanding of marginalized groups’ (e.g., older adults) use of technologies so that digital divides can be bridged for benefits to all. Milena has received numerous teaching and research awards and is frequently called upon by the media and by community groups to speak about her research.

Articles

A lightbulb with a glowing brain inside instead of a filament, sparking with light.
September 26, 2025 · ACCOUNTING AND FINANCIAL MANAGEMENT | ALA MOKHTAR | ALFRED LIU | ASHISH PUJARI | BENSON HONIG | BERK GORGULU | CANSU EKMEKCIOGLU | CATHERINE CONNELLY | CHRISTINE LESAGE | FINANCE AND BUSINESS ECONOMICS | HUMAN RESOURCES AND MANAGEMENT | INFORMATION SYSTEMS | KHALED HASSANEIN | LINGLING SHI | MANISH VERMA | MARKETING | MILENA HEAD | OPERATIONS MANAGEMENT | RUHAI WU | SEAN O'BRADY | SHANE SAUNDERSON | SUDIPTO SARKAR | TRISH RUEBOTTOM | YAIR BERSON | YOONTAE JEON | YUN ZHOU

Celebrating DeGroote grant success in 2025

Person pointing at tiles that each depict a different icon representing digital transformation.
August 26, 2025 · DIGITAL FUTURES SYMPOSIUM | MCMASTER DIGITAL TRANSFORMATION RESEARCH CENTRE | MILENA HEAD

Does Canada need a mindset shift?

June 17, 2025 · DAVID LAZZARATO | DEGROOTE SCHOOL OF BUSINESS ALUMNI SOCIAL IMPACT AWARD | EVENING OF ACCOLADES | SHAWN CHEUNG | WAYNE C. FOX DISTINGUISHED ALUMNI AWARD

An Evening of Accolades 2025: Honouring the past, inspiring the future 

Headshot of David Lazzarato, a smiling man with reddish hair, a beard, wearing a brown suit.
April 24, 2025 · ALUMNI PROFILE | DAVID LAZZARATO | WAYNE C. FOX DISTINGUISHED ALUMNI AWARD

Embracing change and inspiring success: David Lazzarato navigates a varied path to DeGroote’s highest honour

Headshot of Paul Tedesco, smiling.
February 5, 2025 · AI | ARTIFICIAL INTELLIGENCE | EMBA | PAUL TEDESCO

Customer connections powered by artificial intelligence

Links

Faculty Profile  

Publications

Journals

Phishing Detection In Multitasking Contexts: The Impact Of Working Memory Load, Goal Activation, And Message Framing Cue On Detection Performance

Xuecong Lu    Jinglu Jiang    Milena Head    Junyi Yang

Journal     2025

European Journal Of Information Systems

I’m Co-development Of A Post-acute Care Intervention For Frailty Using Information And Communication Technology (pacific): A Development Process Protocol

Jacob Crawshaw    Jasdeep Dhillon    Constance Dupuis    Milena Head    Karen Mosleh    Rachel Roy

Journal     2025

Bmj Open

The Role Of Social Media Engagement In Shaping Parasocial Connections

Thia Maheeya    Milena Head

Journal     2025

Behaviour And Information Technology

Reducing The Incidence Of Biased Algorithmic Decisions Through Feature Importance Transparency: An Empirical Study

Sepideh Ebrahimi    Esraa Abdelhalim    Khaled s Hassanein    Milena Head

Journal     2025

European Journal Of Information Systems

View more

Other

Bridging The Digital Divide For Older Adults: An Investigation Of Barriers And Facilitators

Milena Head    Khaled Hassanein

2025

Recruitment And Edi Challenges In Neurois Research: A Case For Mobile Research Infrastructure

Nour el Shamy    Khaled s Hassanein    Milena Head

2025

Developing Social Capital Through Professionally Oriented Social Network Sites

Morteza Mashayekhi    Milena Head

2022

Learning Satisfaction And Perceived Performance With Platform-based Ecosystems

A Farrokhi    Milena Head

Conference    2022

28th Americas Conference On Information Systems Amcis 2022

View more
Tags:   DIRECTOR EMBA FULL TIME FACULTY INFORMATION SYSTEMS MCMASTER DIGITAL TRANSFORMATION RESEARCH CENTRE MDTRC MILENA HEAD WAYNE C. FOX DISTINGUISHED ALUMNI AWARD
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