Articles
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News, research, and other announcements.
In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls
Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.
Your Used Clothing Donation May be Doing More Harm Than Good
A DeGroote professor is investigating environmental impacts and factors driving the entrepreneurship associated with circular fashion.
In the News: McLean Centre for Collaborative Discovery
DeGroote's McLean Centre for Collaborative Discovery was featured in Award, a Canadian architecture, design and construction magazine.
In the News: Employers Turn to McMaster Program to Boost Their Workers’ Executive Potential
The Globe & Mail highlights how DeGroote’s Executive Education programs are helping organizations to upskill their workforce.
Indrani Butany-DeSouza is Sparking Change in the Energy Utility Industry
Indrani Butany-DeSouza (BSc ’96, MBA ‘00) is the 2023 recipient of the Wayne C. Fox Distinguished Alumni Award.
Forging Her Own Path in the Boardroom: Early Adopter Anju Virmani
Anju Virmani (TDC ‘05) talks about her career as a woman in an emerging tech sector and the barriers and challenges she faced along the way.
In the News: How AI is Changing the Jobs of Call Centre Workers
Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.
From the Executive Suite to Saving the Planet
Lindsay Hampson (Executive MBA ‘22) combined her love of the environment and tech knowledge to find her passion and pivot her career.
In the News: ‘It is not only about economics’: Biden’s friendly visit doesn’t change the protectionist status quo
Strategic Management assistant professor Candice Chow spoke with The Hub about Biden's recent visit to Ottawa.
In the News: Is Live Shopping the Next Big disruptor in Canadian Retail?
Ruhai Wu spoke with the Globe and Mail about a new business model which takes influencer marketing to the next level.
McMaster Health Leadership Academy on Mission to Transform National Health Care
The HLA is on a mission to transform Canadian health care by challenging national leaders to identify new ways of thinking and doing.
In the News: Why are Foods Going up in Price in Canada?
Business lecturer William Huggins appears on CTV Your Morning to explain why inflation is cooling but food prices remain high.