Alexander Serenko Headshot

Dr. Alexander Serenko

Associate Professor
  • Information Systems
  • Alumni
Class of November 2005
Designations:
M.Sc., MBA, Ph.D
  • Tags:
  • phd

Contact Information

Office: ERC 2082
Phone: 905-721-8668 ext. 5449
Website: Visit

Thesis Title: User Adoption of Interface Agents for Email.

Supervisor: Dr. Brian Detlor

Dr. Alexander Serenko is an Associate Professor (tenured) of Management Information Systems in the Faculty of Business and IT at Ontario Tech University, Canada and a Lecturer in the Faculty of Information at the University of Toronto. Dr. Serenko holds a Ph.D. in Management Information Systems from McMaster University. His research interests pertain to scientometrics, knowledge management, and implicit cognitive processes. Alexander has published more than 90 articles in refereed journals, including MIS Quarterly, European Journal of Information Systems, Information & Management, Communications of the ACM, and the Journal of Knowledge Management. He has also won six Best Paper awards at Canadian and international conferences. In 2018, he was ranked one of the most productive and influential academics in the knowledge management discipline.

In two independent projects, ranked one of the most productive and influential authors in knowledge management based on publications in the Journal of Knowledge Management, 2018 (1; 2).

Distinguished Researcher Award (SSHRC category), 2015. This is the highest honour conferred by Lakehead University for research and scholarly activity.

Best paper award at the Annual Global Information Technology Management Association Conference, St. Louis, Missouri, 2015.

Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2012.

The paper “Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision 45(9): 1426-1445” was recognized one of top ten most outstanding research contributions published in this journal, October 2012.

Best paper award at the Australasian Conference on Information Systems, Brisbane, Australia, 2010.

The paper “Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management 11(3): 185-198” was ranked the fourth most frequently cited article in this journal as of April 2020.

Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2009.

Best paper award nominee at the 13th Americas Conference on Information Systems (AMCIS), 2007 – Nominated by the Hedonic IT Mini-track.

Contribution to Research Award, Lakehead University, 2007. This award is given to top three researchers at the entire university based on their three-year research output.

A paper was recognized among the top publications at the First World Congress on Strategic Business Valuation, 2007, Hamilton, ON, and invited to be republished in a journal.

A paper was recognized among the best of the publications at the Seventh World Congress on the Management of e-Business, 2006, Halifax, NS, and invited to be republished in a journal.

The article titled “Satisfaction with mobile services in Canada: An empirical investigation” (co-authored with Ofir Turel) published in Telecommunications Policy Journal (30, 5-6: 314-331) was ranked # 1 top / most frequently downloaded article in the journal for April-June 2006 period, and stayed in the top 10 list for one year.

Best paper award in the Management Education Division at the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, 2006.

Best paper award in the IS division at the 33rd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Toronto, Canada, 2005.

Best paper award at the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, 2005.

Best paper award at the Annual Global Information Technology Management Association Conference (GITMA), San Diego, CA, 2004.

A paper was recognized among the best 10% of the publications presented at the PISTA 2004 Conference, Orlando, FL, 2004, and invited to be republished in a journal.

Michael G. DeGroote School of Business Leadership Recognition Honor, 2003 and 2004.

Acknowledgement of the Guest Editors of the Journal of Intellectual Capital for the development of the Doctoral Consortium, 2003, Volume 4, Issue 3, p. 285.The paper “Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision 45(9): 1426-1445” was recognized one of top ten most outstanding research contributions published in this journal, October 2012