Student Services Or Student Experience?

| February 21, 2024
Submitted by Ericka Wagner for McMaster University

As the University continues to evolve and grow the number of services available to support McMaster students, you may want to bookmark and reference this handy list before reaching out to either team:

Student Services (Registrar’s Office):

The McMaster Student Services team operates under the Office of the Registrar and are made up of a talented group of Student Services Professionals.

They can answer your questions about:

  • Student Accounts (Tuition & Fees)
  • OSAP & Government Aid
  • Scholarships and Awards
  • International Fee Exemptions
  • Enrolment Verification
  • Transcript Requests
  • Student Cards
  • Mosaic Record Changes
  • Enrolment in Mosaic
  • More information and their online chat can be accessed here.

DeGroote’s Student Experience (SE) Team:

The SE team is made up of both Academic and Career & Professional Development (CPD) team members, who work together to provide you with the best possible student experience, support and resources.

The SE Academic team can answer your questions about:

  • Program option and course selection
  • Missed coursework
  • Experiential opportunities
  • University program and regulations

The SE CPD team can answer your questions about:

  • Resumes
  • Cover letters
  • Employer networking opportunities, internship options and employment
  • Interviews

How to reach the SE teams:

Student Services or Student Experience Graphic

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