Articles

Tag: human resources and management

News, research, and other announcements.

October 8, 2020

Commerce 4BB3: Examining employment challenges facing Black Canadians

DeGroote’s fourth-year Recruitment and Selection course educates students about the role of bias in staffing practices.

July 18, 2018

Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat

Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.

April 17, 2018

Fair play: Doing right by employees ultimately pays off, according to Isik Zeytinoglu

Isik Zeytinoglu’s research shows that being supportive of workers makes them healthier, more productive, and more likely to stick around.

February 8, 2018

Is the customer always right? Aaron Schat looks at workplace aggression and revenge behaviours

Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.

January 22, 2018

Divergent in the workplace: Maggie Cheng looks at what pop culture can teach us about hiring

Maggie Cheng: "Are we attempting to differentiate employees based on stereotypes so that we can control them?"