How Can The Student Experience – Academic Team Help You?

So what does the Student Experience – Academic team do?

We answer your questions, troubleshoot enrollment problems, and sometimes perform miracles! But in order to do that effectively, there are a few things we need from students to make it easier. Because easier for us means faster solutions for you!

What can you do?

• Include your student number in every email. We need your student number to look you up in Mosaic and verify we are working on the right student account. We wouldn’t want to be helping the wrong John Smith!
• Only email our office (buscom@mcmaster.ca) once, if possible. We support a student body of over 4,000 students. Multiple emails slow us down and can cause confusion. We try to respond within 24-48 hours. Keep in mind that if you are emailing us from a different time zone, what may be 3 p.m. for you is after hours for us.
• We understand that this is a stressful time and you’re anxious. We are doing whatever we can to support you.

Remember: enrollment is a process, not a date! Students will be continuing to switch their schedules and courses until September 13 for the Fall term, and until January 16 for the Winter term.