Articles

Tag: AI

News, research, and other announcements.

AI call centre assistant
April 19, 2023

In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls

Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.

Man in suit in airport
March 30, 2023

In the News: How AI is Changing the Jobs of Call Centre Workers

Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.

Student with computer
March 23, 2021

DeGroote added to Microsoft’s Canada Skills Program

Microsoft extends Canada Skills Program to DeGroote, enabling more students to graduate with in-demand tech skills.

Woman wearing mask at airport
September 25, 2020

Using AI to protect air passengers in a pandemic

How do you know if it’s safe to fly? Using AI to minimize the risk of spreading disease in airplanes and airports.

Laboratory Scientist Wearing Virtual Reality Headset Sitting in a Chair Using Futuristic Holographic Interface
March 24, 2020

Force for good: Jodie Lobana

"I believe that society gives us many resources to live our best life, and we need to do our duty to give back."

McMaster World Congress Event
January 30, 2020

McMaster World Congress 2020: AI in an “Innovate or Die” world

Four of our McMaster World Congress experts talk about their work in the Artificial Intelligence field.

Students talking in circle with professors
February 8, 2019

How to stay relevant in the workplace: Maximize the human skill no machine can perform

Accountancy is changing and evolving. The profession can move with the tide, adapt and evolve.