Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.
Graduates received their university-accredited CDir designations from the Directors College during a ceremony at White Oaks Resort and Spa.
Isik Zeytinoglu’s research shows that being supportive of workers makes them healthier, more productive, and more likely to stick around.
With summer fast approaching, DeGroote MBA candidates are preparing to transfer their academic knowledge to the workplace.
Showcase your passions, stay up-to-date on trends, and be confident. That's how one BCom student describes her keys to success.
Doctors treat patients. Business leaders treat patient frameworks. There's an increasing need for both to excel in the healthcare sector.
Nastasoiu: “I think this speaks to ... our strong desire to keep our options open.”
DeGroote's EMBA cohort is back from California, and one step closer to becoming global leaders in managing digital transformation.
François Neville: "Overall, there is a disconnect that needs to be addressed."
Participating EMBA candidates will be awarded the title of Michael G. DeGroote Health Leadership Academy Physician Fellow.
Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.
DeGroote's Nick Bontis believes the Congress embodies “exactly what experiential learning is all about."