Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.
DeGroote's Nick Bontis believes the Congress embodies “exactly what experiential learning is all about."
Maggie Cheng: "Are we attempting to differentiate employees based on stereotypes so that we can control them?"
Sourav Ray: "I study how prices change, and that is always a hot topic with the public."
Hosted by the DeGroote School of Business, the Innovation Summit took place Thursday, Nov. 16 at the Fairmont Royal York in Toronto.
Danielle Guzmán is Global Head, Social Media & Distributed Content, Mercer. "Curiosity is invaluable to any marketing team," she says.