Articles
Tag: Human Resources
News, research, and other announcements.
August 8, 2023
In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service
Assistant Professor Sean O'Brady talks about the challenges of increasing chatbot use in replacing human customer service with CBC News.
January 6, 2023
In the News: Working in isolation can pose mental health challenges – here’s what anyone can learn from how gig workers have adapted
Erin Reid co-authors this article that looks at some of the challenges of working in isolation, and practical advice on how to address them.
November 16, 2022
In the News: Do Dress Codes Still Make Sense?
Catherine Connelly talks to Canadian HR Reporter about how dress code policies should be inclusive and take into account all employees.
May 27, 2022
In the News: How to Stop Employees from Hoarding Knowledge
Unshared knowledge harms companies most by making day-to-day work less productive and employee transitions less effective.
February 14, 2019
Catherine Connelly is decoding the workplace dynamic
Catherine Connelly’s research is all about people’s behaviour and motivations.