Tag: Human Resources

News, research, and other announcements.

August 8, 2023

In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service

Assistant Professor Sean O'Brady talks about the challenges of increasing chatbot use in replacing human customer service with CBC News.

January 6, 2023

In the News: Working in isolation can pose mental health challenges – here’s what anyone can learn from how gig workers have adapted

Erin Reid co-authors this article that looks at some of the challenges of working in isolation, and practical advice on how to address them.

November 16, 2022

In the News: Do Dress Codes Still Make Sense?

Catherine Connelly talks to Canadian HR Reporter about how dress code policies should be inclusive and take into account all employees.

May 27, 2022

In the News: How to Stop Employees from Hoarding Knowledge

Unshared knowledge harms companies most by making day-to-day work less productive and employee transitions less effective.

Catherine Connelly teaching students
February 14, 2019

Catherine Connelly is decoding the workplace dynamic

Catherine Connelly’s research is all about people’s behaviour and motivations.