Assistant Professor Sean O'Brady talks about the challenges of increasing chatbot use in replacing human customer service with CBC News.
In the News: Working in isolation can pose mental health challenges – here’s what anyone can learn from how gig workers have adapted
Erin Reid co-authors this article that looks at some of the challenges of working in isolation, and practical advice on how to address them.
Catherine Connelly talks to Canadian HR Reporter about how dress code policies should be inclusive and take into account all employees.
Unshared knowledge harms companies most by making day-to-day work less productive and employee transitions less effective.
Catherine Connelly’s research is all about people’s behaviour and motivations.