Tag: Sean O’Brady

News, research, and other announcements.

August 8, 2023

In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service

Assistant Professor Sean O'Brady talks about the challenges of increasing chatbot use in replacing human customer service with CBC News.

AI call centre assistant
April 19, 2023

In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls

Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.

Man in suit in airport
March 30, 2023

In the News: How AI is Changing the Jobs of Call Centre Workers

Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.

Man finding a path
February 17, 2023

In the News: What Could the Future of Work Look Like? These Ontario Experts Offer Their Insight

DeGroote HR experts Catherine Connelly and Sean O'Brady discuss the future of work in this latest Hamilton Spectator series.

September 6, 2022

In the News: Are There Other Ways to Give Power to Labour?

Sean O'Brady from the DeGroote School of Business speaks with Amanda Lang on ‘Taking Stock’ about giving workers bargaining power.

Canadian grocery-store workers earn low wages compared to their counterparts in Sweden. Why? (The Canadian Press/Jacques Boissinot) middle class worker
July 19, 2021

What Canada can learn from Sweden about creating middle-class retail jobs

Research shows how Canada should expand its middle-class to improve working conditions in sectors like retail.

DeGroote COVID researchers
November 8, 2020

Researchers advance our understanding of the implications of COVID-19

DeGroote's world-leading experts are researching the impact of the global coronavirus outbreak.

Business with no mask no entry sign
September 22, 2020

Two DeGroote researchers receive funding from SSHRC to study COVID-19

McMaster researchers receive SSHRC funding to study economic and labour impacts of COVID-19 pandemic.

SSHRC grant recipients
July 8, 2020

The DeGroote School of Business Celebrates SSHRC Grant Success

Researchers have been awarded 12 grants through the Social Sciences and Humanities Research Council (SSHRC).