Articles
Tag: Sean O’Brady
News, research, and other announcements.
In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service
Assistant Professor Sean O'Brady talks about the challenges of increasing chatbot use in replacing human customer service with CBC News.
In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls
Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.
In the News: How AI is Changing the Jobs of Call Centre Workers
Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.
In the News: What Could the Future of Work Look Like? These Ontario Experts Offer Their Insight
DeGroote HR experts Catherine Connelly and Sean O'Brady discuss the future of work in this latest Hamilton Spectator series.
In the News: Are There Other Ways to Give Power to Labour?
Sean O'Brady from the DeGroote School of Business speaks with Amanda Lang on ‘Taking Stock’ about giving workers bargaining power.
What Canada can learn from Sweden about creating middle-class retail jobs
Research shows how Canada should expand its middle-class to improve working conditions in sectors like retail.
Researchers advance our understanding of the implications of COVID-19
DeGroote's world-leading experts are researching the impact of the global coronavirus outbreak.
Two DeGroote researchers receive funding from SSHRC to study COVID-19
McMaster researchers receive SSHRC funding to study economic and labour impacts of COVID-19 pandemic.
The DeGroote School of Business Celebrates SSHRC Grant Success
Researchers have been awarded 12 grants through the Social Sciences and Humanities Research Council (SSHRC).