Articles
Tag: research
News, research, and other announcements.
Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat
Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.
Show me, don’t tell me: Why some franchisors are more open about their financial performance
Companies that disclose financial reports to a prospective franchisee are often a high-quality investment, DeGroote researchers have found.
Fair play: Doing right by employees ultimately pays off, according to Isik Zeytinoglu
Isik Zeytinoglu’s research shows that being supportive of workers makes them healthier, more productive, and more likely to stick around.
The power of points: Alina Nastasoiu says some consumers value loyalty points more than regular currency
Nastasoiu: “I think this speaks to ... our strong desire to keep our options open.”
Why even bother trying? François Neville unpacks why some minority groups won’t seek business loans
François Neville: "Overall, there is a disconnect that needs to be addressed."
Is the customer always right? Aaron Schat looks at workplace aggression and revenge behaviours
Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.
Divergent in the workplace: Maggie Cheng looks at what pop culture can teach us about hiring
Maggie Cheng: "Are we attempting to differentiate employees based on stereotypes so that we can control them?"
Flash sale: Sourav Ray examines the ups and downs of pricing on everyday electronics
Sourav Ray: "I study how prices change, and that is always a hot topic with the public."
Online suite ‘myEXP’ offers new platform for examining mental health treatments
A new online mental health suite called myEXP, conceived by McMaster assistant professor Gillian Mulvale, may be the first of its kind.
Decades of research digitized and how students can benefit
Innis Library has digitized over 300 McMaster Business working papers. These papers date back to 1970.
Factors that influence market participants: social norms and sin stocks
When it comes to the financial market, society sometimes places moral judgements on certain stocks.