Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat
Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.
Companies that disclose financial reports to a prospective franchisee are often a high-quality investment, DeGroote researchers have found.
Isik Zeytinoglu’s research shows that being supportive of workers makes them healthier, more productive, and more likely to stick around.
The power of points: Alina Nastasoiu says some consumers value loyalty points more than regular currency
Nastasoiu: “I think this speaks to ... our strong desire to keep our options open.”
François Neville: "Overall, there is a disconnect that needs to be addressed."
Because the service industry is often tilted in favour of the customer, Schat says so-called “revenge” on the customer is covert.
Maggie Cheng: "Are we attempting to differentiate employees based on stereotypes so that we can control them?"
Sourav Ray: "I study how prices change, and that is always a hot topic with the public."
A new online mental health suite called myEXP, conceived by McMaster assistant professor Gillian Mulvale, may be the first of its kind.
Innis Library has digitized over 300 McMaster Business working papers. These papers date back to 1970.
When it comes to the financial market, society sometimes places moral judgements on certain stocks.